Terms and conditions

2. Who they are for

Business programmes, engagements and residential programmes are professional training and consulting services for businesses, business owners and managers. By booking them you confirm that you act for your business or on behalf of your company, which is invoiced.

Individual coaching, mindset and the initial consultation may also be bought privately: consumer protections then apply (section 5).

4. Initial consultation

The initial consultation (€300 + VAT where applicable, 75 minutes, online) is paid in advance. You can reschedule it once with at least 48 hours’ notice. If you cancel or do not attend, it is not refunded. If you buy a programme, the €300 is credited in full against its price.

6. Residential programmes (retreats)

Residential programmes are training programmes for business owners, directors and managers: work on company decisions, leadership and the wellbeing of the person leading. A partner may take part as an integral part of the leader’s wellbeing programme. The package includes everything the programme page lists as included; travel, visas and anything not listed are excluded. The invoice is made out to the company; on request we provide the detailed programme for your accountant.

Places are limited and registration stays open until the closing date shown on the programme page (Chiang Mai 2026: 26 October). About 60 days before the start we confirm the edition and guarantee the venue a minimum number of rooms; when registration closes we give the venue the final numbers. The terms below follow these commitments.

Payment. 50% of the price is paid within 72 hours of booking and the balance by the registration closing date. If you book after the edition has been confirmed, you pay the full price on booking. You can always pay in full straight away. If the balance is not received in time, the place is treated as cancelled.

If you cancel, for any reason (including illness, work commitments, travel or visa problems), we retain part of the total price of the programme, whatever you have paid so far: 20% if you cancel at least 60 days before the start; 50% if you cancel after that date and up to the registration closing date; 100% if you cancel after registration closes. We refund anything you paid above the retention within 30 days; if you paid less than the retention, we ask for nothing more. Each step reflects the costs we have already committed for your place by that date.

Substitution. Up to 3 days before the start you can send another person in your place, free of charge, by telling us in writing.

Resold place. If we can give your place to someone on the waiting list, we refund what you paid less 10% of the price for handling costs.

Credit. In every case, 50% of the amount retained is credited against another residential programme booked within 12 months of your cancellation.

We recommend travel insurance that covers cancellation.

If we cancel (minimum number not reached, force majeure, safety reasons) we refund everything you paid or, if you prefer, move it to another edition. We are not liable for costs you incurred yourself, such as flights and visas.

8. Confidentiality

What comes up in sessions stays confidential. For programmes paid by a company, the company receives only what was agreed in writing with you at the start. Data processing is described in the privacy notice.

10. Governing law

These terms and any contract under them are governed by the law of the United Kingdom, specifically Scots law, and the Scottish courts have jurisdiction over any dispute. If you buy as a consumer, the mandatory protections of your country of residence still apply.